Here are a few F.A.Q's if you have any more please email us.
How do I contact a BBIC representative?
How do I send repairs to BBIC?
What are BBIC's shipping policies?
How long will it take for my item(s) to be repaired?
What if I need PRIORITY SERVICE?
· How do I contact a BBIC representative?
Call customer service on (02) 97253122 or email. back to the top
· How do I get a repair price?
Contact us by either of the above methods for a quote, or alternatively we can send out a new catalogue.
· How do I send repairs to BBIC?
When sending repairs to us, you must include a packing slip, and ship to the following address:
Unit 2/1 Cowpasture Place
Wetherill Park
NSW 2164
Att: Service Department
· What are BBIC's shipping policies? back to the top
If you are an account customer, your shipping is free of charge (both ways) if you repair the controller with us, but if you decide not to get the unit repaired a small handling fee will be charged to cover the return of the unit, (this offer is only for our Australia customers and not for any of our bulk repair customers). All you need to do is contact the operations department to organise the collection.
Repairable items approved for repair and subsequently cancelled then return requested may be subject to work in progress (W.I.P) and return shipping charges.
We use Allied, Mail call, and Fastways Couriers FedEx, and we will ship with the carrier providing the best service in your area.
· How do I approve a quote? back to the top
Quote approvals can be provided to BBIC by way of faxing (02) 97253122 or email a purchase order.
If the quote has been sent via an email, follow the instructions given on the quote emailed to you.
We will not proceed with any repairs until your approval is received.
A purchase order with nil amounts shown is not approval to proceed with the repairs. After we have sent a quote or given you the repair price from the catalogue, we will require an P.O with the correct amount shown. You must approve each quote before we will proceed with repair.
For jobs that you already know the price before you send the controller and do not require a quote please mark the paperwork included with the unit "NO QUOTE REQUIRED". If this has been marked we will not quote and process with the repairs straight away.
· How do I claim a warranty? back to the top
BBIC warrants it's repairs to be free from defect in workmanship and materials under normal conditions for a period of twelve (12) months from shipment date. Please contact us if you have any problems and send back the unit with a W.O (Warranty Order number) from us. We will not accept any return without our W.O. (Please refer to the Warranty page for full details)
· How long will it take for my item(s) to be repaired? back to the top
We provide customers with reliable, competitively priced, timely repairs. The average repair time for most repairs is less than 10 to 14 business days. Unless you require our Priority Service.
· What if I need PRIORITY SERVICE? back to the top
Contact us directly and inform us of a priority repair. There is an additional charges for this service. Normal repairs for all customers are on a 'first in first out' basis. Priority service moves the requested repair item to the front of the queue.
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This Site was last updated: Tuesday, 04 May 2010