Unit 2 No 1 Cowpasture Place Wetherill Park NSW 2164

We have no fine print! 

It's all set up below plain and simply!

Our repair service warrants that all articles furnished at the time of delivery will be free from defects in materials and workmanship.

Obligation under warrant however, shall be limited to repairing or replacing any unit that is returned within the stipulated warranty period, and is limited to mechanical or electromechanical assemblies and/or electronic parts or electronic assemblies that were replaced at time of repairs.  No other warranties shall be expressed or implied by law or otherwise and no further obligation or liability shall be incurred by this facility by reason of sale or use of any such product.  In no event shall this facility be liable for special or consequential damages.  BBIC shall not be responsible for equipment removal, examination, reinstallation, or transportation.

On units that are only bench tested and found to be within tolerance as described by the manufacturer's specifications, there will be no warranty implied.

BBIC's liability hereunder is conditioned on defects becoming apparent within twelve (12) months from date of shipment of such item to the first user.  This warranty does not give full coverage on ANY failure during this time period, but is limited to the repair or replacement of the parts and/or sub-assemblies replaced during the service action.

If a unit is removed from equipment and found to meet all of the manufacturers test specifications, the customer will be responsible for the bench test charges.

Electronic components are tested and their functions verified at the time of test.  There is no way to verify the service life of an electronic component without destroying it.  Therefore it is BBIC policy to warrant only the electronic components replaced at the time of repair.

BBIC will assign material and parts warranties to the customer for all components or subassemblies serviced, to the extent permitted by the manufacturer or supplier, in accordance with their published warranty.

Warranties for units that have been subjected to misuse, neglect, or contamination; damaged by accident; rendered by improper storage, installation, removal, operation, or maintenance; by machine or machine wiring.  Any component received with warranty seals removed, repair or alteration at a place other than Black Box Industrial Controls, unless such work was performed with the express written consent of Black Box Industrial Controls are excluded.

a)    All returns must be shipped to BBIC, all transportation charges prepaid and shipped via a reliable source.

b)    Components or assemblies returned must be clearly marked as being subject to warranty considerations.

c)    Customer will provide to BBIC a detailed written description of the claimed warranty to include:

    i.     Installation date.

    ii.    Date of failure.

    iii.    Hours/cycle of use from installation to removal or occurrence.

    iv.    Description of the nature of the failure.

    v.    Handling or packaging damage (photo damages if possible).

d)    BBIC will, at its option, either repair or replace any properly claimed warranty item that is found to be defective as soon as practical after receipt of such components.  BBIC shall not be responsible for any removal or reinstallation costs incurred by the customer incident to such repair or replacement.

e)    In the event that BBIC repairs or re-services an item under this warranty, the warranty provided herein shall extend to such repair or re-serviced item for the remainder of the original warranty period applicable to the item and no new warranty period shall be established.

For any questions regarding our policy please call on (02) 97253122 or email us.

This Site was last updated:   Tuesday, 04 May 2010